Westminster Abbey, a symbol of British history and culture, welcomes millions of visitors annually. As part of Westminster Abbey Enterprises Limited, the Abbey Shop plays a crucial role in providing visitors with memorable experiences and quality products. Join us in creating lasting impressions at one of the world's most iconic landmarks.
Are you passionate about delivering exceptional customer service in a vibrant and fast-paced environment? We are seeking a Retail and Online Fulfilment Assistant to join our team on a fixed-term basis from ideally May until beginning October. This role involves providing outstanding customer service, maintaining shop standards, and accurately fulfilling online orders.
Employment Status
This post is fixed term, ideally from beginning of May until the beginning of October.
Working Hours
The shop is open seven days a week, and a shift system is in operation as opening hours vary. Working hours (excluding lunch breaks) are 35 per week, worked over 5 days
Annual Holidays
The full-time holiday entitlement is 33 days per annum.
Training
On-site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.
Pension Scheme and Life Assurance
All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto-enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria.
All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme.
Staff Discount
All employees receive a 20% discount on purchases from the Westminster Abbey shop and a 30% discount on purchases from the Benugo outlets, which serve refreshments.
Season Ticket Loan
A season ticket loan is offered after completion of a probationary period, repayable over 10 months.
Medical Insurance
The Abbey will pay 50% of premiums to join a nominated medical insurance scheme after one year’s employment.
Uniform
If a uniform and/or Personal Protective Equipment (PPE) is provided, they must be worn at all times.
Safeguarding
Westminster Abbey is committed to the safeguarding of children, young people and adults at risk. To prevent them from harm, we undertake appropriate checks on staff and volunteers and require them to complete relevant safeguarding training. Offers are subject to a Basic level of criminal record check, receipt of references satisfactory to Westminster Abbey, right to work in the UK, proof of professional qualifications and medical clearance, which may include a medical assessment from the Abbey doctor.