If you are an enthusiastic, customer-focused individual who enjoys working in a fast-paced environment, we invite you to join Westminster Abbey’s Visitor Experience team. Working with us as an Abbey Marshal, you will be helping to provide a warm and friendly welcome to worshippers and visitors to the Abbey.
You will have a positive and flexible approach, and be able to show evidence of a commitment to delivering great customer service and of anticipating and responding to customer needs. You should also be able to work effectively under pressure and to take and follow instructions.
Working Hours
These are 32 hours per week based on 8-hour days. Shifts are on fixed days and are part of a rolling rota, however the postholder will be required to work hours that suits the needs of Westminster Abbey.
Annual Holidays
The full-time holiday entitlement is 33 days per annum, including recognised public holidays.
Training
On-site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.
Pension Scheme and Life Assurance
All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto-enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria.
All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme
Safeguarding
Westminster Abbey is committed to the safeguarding of children, young people and adults at risk. To prevent them from harm, we undertake appropriate checks (including the relevant level of criminal record check) on staff and volunteers and require them to complete relevant safeguarding training. This post requires a basic, level criminal record check.