Westminster Abbey is a place of daily worship and one of Britain’s most treasured heritage sites, welcoming over a million visitors each year. With a rich tradition of service and a dedicated team of staff and volunteers, the Abbey offers a unique and inspiring working environment.
We are seeking a thoughtful and customer-focused Membership Officer to support the Abbey Association and help foster meaningful connections with our members. This role is central to delivering a high-quality membership experience that reflects the Abbey’s values and reputation.
About the Role
As Membership Officer, you will be the first point of contact for all membership enquiries. You will oversee the full membership journey, from processing applications and renewals to coordinating member communications and events.
You will maintain accurate records, manage payments (including Direct Debits), and work collaboratively with internal teams to ensure a smooth and professional experience for all members. The role also offers scope to contribute to marketing initiatives and support the growth of the Abbey Association through creative outreach and engagement.
This role will be fixed term for a period of 6 months.
For further information on the role, please see the job description.
Working Hours
The full time equivalent hours are 40 hours per week.
Annual Holidays
From 1 January 2025, the full-time holiday entitlement is 33 days per annum, including recognised public holidays.
Training
On-site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.
Pension Scheme and Life Assurance
All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto-enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria.
All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme.