If you are an enthusiastic, customer-focused individual who enjoys working in a fast-paced environment, we invite you to join Westminster Abbey’s Visitor Experience team. Working with us, you will be helping to provide a warm and friendly welcome to all worshippers and visitors to the Abbey.
You will have a positive and flexible approach, and be able to show evidence of a commitment to delivering great customer service and of anticipating and responding to visitor needs. You should also be able to work effectively under pressure and to take and follow instructions.
This role is fixed term until 31 March 2027.
Working Hours
This is a Saturdays only role, 8 hours per week. The full time equivalent hours are 40 hours per week. Working hours are based on a rolling rota.
Annual Holidays
The full-time holiday entitlement is 33 days per annum, including recognised public holidays.
Training
On-site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.
Pension Scheme and Life Assurance
All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto-enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria.
All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme.